There’s no denying that Ryanair have gotten some seriously bad press in the past. And I have to admit, I’ve heard some pretty bad stories about customer service, fees and unexpected occurrences etc etc. However, I think it’s worth mentioning that I’ve flown with Ryanair a lot in the past year and I have absolutely no complaints. As a student, I don’t feel in a position to be freely choosing first class luxury for a 2 hour trip, so I think an affordable airline like themselves is why so many of us can travel these days. So, this may be a bit controversial – but I have taken the time out to write a little post for Ryanair, praising the great service that I have been getting recently.
As I decided to write this, I was on my 12th Ryanair in the past 12 months, and I today I had a really fantastic experience with them in Amsterdam Schipol Airport. As I was checking in, the lovely girl was chatting away to me, asking me if I was on my way home, how long I was there for and if I was exited to be returning to Dublin. When I mentioned that 6 months worth of clothes and other things was in the bag, she laughed and said that’s a lot of stuff to fit into one suitcase and didn’t even say anything about the fact my bag was 3 kilos overweight. She was delighted that I would also check in my smaller suitcase and actually thanked me for checking it in. I mean, I didn’t want to be carrying it anyway so I thanked her too. It was a win win and she wished me a good flight and I was off. If that’s not lovely service, I don’t know what is. In addition to this, I waited in a queue of 2 people before getting to the bag counter, as per usual with any flight I’ve gotten with Ryanair. I don’t know if this is good luck or what, but it works for me.
This isn’t the first time the bag thing has happened either. Last year when I went to Chania in Crete, I had some extra weight on the way home. The very polite Ryanair baggage lady simply turned a blind eye and asked nicely if we could also check in the small suitcase. Of course we were delighted to hand it over, and even more delighted at the fact that she was nice enough to not charge us the extra amount. I mean, I’m sure they’re not supposed to but it’s a really nice gesture that I hope no one gets in trouble for. I also hope Ryanair for some strange reason aren’t reading this… If you are, please don’t fire any of your nice employees for doing this act of kindness.
Maybe it’s just me, or maybe they do this with everyone in order to get the hand luggage under the plane, as I know how much a pain in the arse it is for them trying to accommodate everyone’s luggage in the overhead compartments. And there’s another thing, we weren’t always allowed to bring mini suitcases as well as handbags on board. So they’ve come along in that way, which I think is fair to say fair play to them.
You cannot deny the cost of these flights. I mean I was able to go back and forth from Dublin to Amsterdam while living there for as little as €10 one way. No joke, I paid €9.99 for my flight to AMS in January. Pretty good deal right? At the end of the day, Ryanair have come along a fair bit and as a broke student, I’m going to be flying with them as much as I can. I also hope my uncle isn’t reading this, as he works with Aer Lingus. Sorry Barry, love ya x